Operations manager - Manage a local team of writers (hire, train, QC, source materials & ship letters weekly)

My company provides hand written letters for clients here in the states with very high volume contracts. Our average client is contracted to receive 2000 to 3000 letters per month. You will act as our primary point of contact in the Philippines. With support from our team here in the states you will hire 10 to 20 full-time local writers and oversee everything to ensure that this team is successful.

As a manager you will take ownership for everything from hiring to training & quality control, materials sourcing & inventory tracking.. finding the best rate for our international shipping company all the way down to completing a final quality control check, verifying your writers weekly volume and ensuring everything is packed, shipped and received by our clients here in the states on deadline each ---------- to replies will be deleted. I am looking for people to stand out and send me a detailed response to my posting. If you feel that you are a good fit for this role based on what I have stated so far then send me a message explaining why you think you are the right person for the job?

Include your expected salary. This position is paid a bonus for every correctly written letter submitted by the writers on your team. The faster you get your team online and start having letters shipped to the states the faster you can increase your pay.


If you really want this job then I would recommend you step up and show your value by solving my 2 biggest pain points.. shipping from your location to Dallas Texas and sourcing bulk materials. If someone came to me with solutions for these issues then I would be very inclined to work with this person.
Regarding shipping usually the best rates are on 25 KG boxes. We need to ship one to four of these boxes each week and we need the best price per kilogram. This may require us setting up a local business account with each shipping provider in the Philippines.
For materials I would like to know the best price you can find for the following supplies:
Envelopes - White United States envelope size #10. We need four different Brands/Versions of these envelopes. Three of the brands can be regular gummed style envelopes and at least one price for self adhesive a.k.a. peel and seal style envelopes. You can look for the best price per box of 500. We need 10,000 envelopes per week.. 3000 total from each of the 3 different gummed envelope brands and 1000 of the peel and seal style ---------- dex cards - White, blank, unruled 4” x 6” index cards. 10,000 per week. Ideally we would like four different brands of cards to offer clients but at a minimum we need 2 options.

Our ideal manager will also work part-time as a writer.  We would assign you a low volume client and when you are not busy with the day-to-day operations and management of the team you will spend time writing letters. You can put in the writing hours at your own convenience.  We have a benchmark of how many letters you can write per hour and we will assign you a client with needs that require less than 20 hours of total writing time per week. This is an important step because it will help you relate to your tea ---------- mbers and give you an idea of exactly what they deal with ---------- also adds value for us by allowing us to assign a client to you to offset some of the cost of your salary.
The exception would be someone who is also a highly skilled programmer or very good with creating something like excel spreadsheets. If having you on salary can save us money we spend hiring freelancers then I would like to know your areas of expertise and level of proficiency.



Ideal applicant: Solving and providing the answers to the issues listed above is the number one recommendation I have for anyone seriously interested in this role. Be on that please answer the questions below when you send over your initial proposal.

-          What professional references would you be able to provide and what do you think they would tell us about you if we were to call them?

-          Tell me about any experience hiring Filipino freelancers and managing them I’ll be half of a remote US client similar to myself? Do you have any previous employees information that we can contact? What do you think they would tell us about you?

-          Do you have excellent time management skills? What productivity system(s) do you use? How do you keep yourself organized, track tasks and ensure that no task ends up incomplete. 

-          Some basic computer experience forming reports and tracking expenses. *Being proficient with Excel Spreadsheets / VBA and/or Google sheets / Google apps script would be an added benefit. If you are an expert with either or both of these programs please let me know when you contact me.

-          100% fluent English speaker. We have to ensure there are no language barriers. 

-          Bilingual in English and ---------- t required but would be nice to have if you have experience in any of the following areas:

-          Shipping and ---------- aling with the major shipping companies like UPS, FedEx and DHL as well as experience with local logistics companies. We may need you to create business accounts on our behalf with all three carriers and we will definitely need assistance immediately getting quotes and lacking in rates for our weekly shipments.

-          Experience sourcing materials and price negotiation. Specifically we need a minimum 10,000 #10 envelopes and 10,000 White, blank and unruled 4” x 6” index cards each week. We need multiple brands of each for our clients to choose from. We would also like to provide our clients with the choice between regular gummed envelopes and self adhesive aka peel and seal envelopes. I have been unable this far to find a bulk source for peel and seal style envelopes.



Working hours: We can discuss this and we are flexible. I am in central standard time zone in the states.

Salary: We are flexible here as ---------- l us your requirements and why you are worth that amount of money to us and we can go from there. Your pay is directly related to the performance of your team so the quicker we can get you to our target scale the faster we can increase pay and bonuses. 

I am looking forward to replies to this posting including local and online material prices with delivery time as well as info about shipping from your location to Dallas TX.