E-commerce Admin VA (Weekend shift)

*This job posting is for 'Weekends shift'. Please apply only when you are available to work on weekends.*

Hi there,
We are an e-commerce company with 2 warehouses(1 in Korea and 1 in Singapore). We found company 2 years ago and grew our business in Singapore last year and expecting to expand our business to Malaysia, Indonesia and rest of South East Asia on leading marketplaces (Shopee, Lazada, Qoo10, Shopify etc). We are focusing on health&beauty products in shopee for now so if you know about shopee system, it will be easy for you to work with us. Our business is growing quite rapidly so we are looking for colleagues who want to grow together with our business!


* The main tasks we need completed are:
- Reply 100% customer’s chat inquiries within stipulated time frame.
- Organize and follow up cases by emailing e-commerce platform (eg. Refund/Return, complain, fraud )
- Tracking of competitor’s pricing and make analysis reports
- List new products on our online stores in multi-platforms (This requires product research skills )
- Management of our customer reviews, customer service recovery
- Ad-Hoc service requests with merchants, follow up
- (Preferable) Photoshop/Canva skills are a big plus


* Why work for us?
- You will be our first few members and there will be high promotion chance since we are planning to expand our team.
- Performance bonus after probation period depends on personal performance.


* Job application process
Please read our job description carefully and ONLY send us the info below.
Reply in job application title with: [Full Name], E-commerce Admin VA, 2022 FEB and attach your resume.

1. Short summary of no more than 6 bullet points of your previous job experience.
A:
2. Your expected hourly salary rate in PHP.
A:
3. Your preferred working hours? (eg. Sat,Sun From 1pm to 9pm)
A:
4. What makes you applying for the role?
A:

Please follow this format, those who do not reply in the above WILL NOT be screened.