eCommerce Customer Success Associate / Specialist - Amazon Focus

Position Summary:

The eCommerce Customer Success Associate / Specialist will be responsible for supporting our growing eCommerce business, primarily on Amazon. Under the supervision and direction of the assigned Account Analyst, the primary responsibility will be catalog clean up and maintenance (we manage around 10,000 active ASINs in the marketplace).

This will entail Amazon ticket creation and case log management (product variations, content fixes, ratings & reviews fixes, etc.), creative updates for product content (A+ Enhanced Content, photography updates, video uploads, brand store updates), keeping up to date with the market (site audits, competitive analysis), and any other eCommerce tasks the team identifies as needed.

The role will focus on Amazon Vendor Central, yet experience in Amazon Seller Central is very helpful as we evolve our business. Amazon Advertising experience helpful, but not necessary. Other eCommerce accounts / channels could be added as the role evolves, for the right person.

Responsibilities:
Catalog clean up - detailed maintenance and improvement of listings to boost product ranking, with an understanding of best practices on Amazon. Help our team to be best-in-class with our listings!
Ticketing issues needing attention via Amazon's portal including, but not limited to, variation of products, getting reviews combined, product titles corrections, bullet points corrections, content fixes. Anything as needed and assigned by the team
Managing content on Amazon for the entire product catalog
Comply with and understand all rules governing the Amazon marketplace
Maintains up-to-date awareness of company activities and industry trends
Optimize listings for products per SEO best practices
If requested, uploading new items on e-commerce sales channels

Qualifications:
1 year minimum of comparable experience working with Amazon Vendor Central and/or Amazon Seller Central
Must have fast and reliable internet connection, a PC, and webcam
Schedule: we are a US based company in the Los Angeles, California area - Pacific Standard Time.
- Work day is 8 hours.
- We will need to communicate via video chat, IM and/or email on a daily basis
- Must be available in the mornings Manila, Philippines time (6:00 am to 10:00 am PHST / 2:00 pm to 6:00 pm PST) for communication with our team as needed
- Other work time will be flexible.
Excellent organizational skills
Ability to multitask
Exemplary customer service skills
Excellent interpersonal communication skills, both verbal and written
High level of professionalism
Attention to detail
Fast-learner
Strong problem-solving ability
Superior follow through on inquiries and projects to ensure completion
Accepts constructive feedback in a mature, professional manner
Computer and Microsoft Office skills are required
Self-starter and self-motivated who is excited to dive in and impact growth
Detail oriented, organized, strategic and analytical thinker
Must be able to work alone and collaboratively in a team environment