Amazon Customer Service Team Lead

*****This is position requires previous Amazon experience*************

Amazon Customer Service Team Lead

About Seller Candy
At Seller Candy our vision is to Give balance, certainty & peace of mind to e-commerce entrepreneurs. We’re a value driven company that believes our team is as important as our customers. Our core values are; Own-it, Authenticity, Determination, Expertise and Impact through Growth.



To accomplish our vision we remove the daily friction experienced by e-commerce entrepreneurs by handling their Amazon account issues and support cases with agency level expertise and best practices in a fun and collaborative ---------- ller Candy bridges the gap from “online seller” to business owner. We enable millions of dollars in revenue and free hundreds of people from their jobs, transforming them into confident entrepreneurs accomplishing their ---------- ller Candy is in an exciting phase of growth so join us and imagine yourself being part of changing lives!



What you will do
Seller Candy is launching an exciting new Service to provide Customer Service to our clients customers.



You will lead, pioneer and grow our Customer Service team. You will start with yourself and 1 tea ---------- mber and grow as big as you can imagine. This is a great opportunity to be an entrepreneur within Seller Candy and work closely with the senior leadership team.



Harness your inner entrepreneur and grow Customer Service as a Service within Seller Candy

Hire, welcome and train Seller Candy Customer Service Agents

Oversee the Customer Service team and be responsible for their metrics and deliverables

Own the team SLA’s and be sure the service is delivered at or beyond client expectations

Meet regularly with the leadership team to discuss status, progress and improvement

Keep Customer Service team up to date with all changes about the company products and services

Measure, track and improve the overall performance of yourself and your team

Handle issues within your team up to and including termination in accordance with SC guidelines and culture

Design, prepare and deliver reports on Customer Service team performance and metrics

Create knowledge-based documents such as summaries and responses to frequently asked questions

Identify opportunities to update or improve customer service procedures and makes recommendations to the leadership

Liaison with Seller Candy clients who are using our Customer Service as a Service for any questions about their products

Prepare reports and updates to Clients of the service to be delivered on a monthly basis



What you need
3+ years experience in leading a customer service team

Excellent troubleshooting skills

Willingness to do whatever it takes to grow this new service within Seller Candy

Previous experience with Amazon, Lazada, or similar, is HIGHLY recommended, but not required

A heart felt, emotional connection to customer happiness

Extreme self motivation and problem solving skills

A natural aversion to letting problems be left unsolved

Attention to detail and with prompt reporting adherence to deadlines

More than 1 year working in eCommerce or technology industries

High level of English especially for reading

Excellent communication and collaboration skills

What’s in it for you
Full time work

Very high-paying compared to similar roles

Performance bonuses

Growth potential within the company

The amazing opportunity to join a fast growing company who is just as focused on their team as they are on their customers


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