After Sales and Technical Customer Support Agent for e-commerce brands

My company is looking to hire an Ambitious Associate for a FULL-TIME long-term position to help us grow our US Amazon / eCommerce business.

The current position I'm looking for needs to be a SUPERSTAR - I want someone that will take care of things without the need to ask for approval, and at the same time will ask questions when they do not know the answer.

You will be covering clients in the USA so ideally, you can cover 8 hours per day from 5am to 1pm.

Job description:
- Provide technical support over the phone and email. Fluent english is a requirement.
- Provide follow-up to the clients until their issues are resolved
- Maintain our client database
- Improve the support portal articles and product manual based on customer feedback
- Keep track of customer expectations and recurring issues.
- Work closely with the Operations team, pass on customer feedbacks

Please answer the following questions:
1. Do you have experience talking with US clients over the phone?
2. Are you comfortable working with slightly complex electronic products?
3. Are you organized enough to keep track of 10-15 client requests and implement follow-ups until their issues are resolved?
4. Are you comfortable doing data-entry to keep our client database up to date?
5. Can you improve our existing support articles / manuals based on client feedbacks?