Full Time Customer Service & Shopify VA Manager!

Hello! We would like to add a VERY experienced customer service and Shopify VA to manage our growing business.

Please answer:

1. What is, in your opinion, the definition of providing top notch customer service experience?
2. How would you rate your Shopify skill from 1 to 10, with 10 being the best?

***PLEASE READ: We need someone that knows the ins and outs from Shopify. We are not an Alibaba or Oberlo business so you must know how to manually upload products and other Shopify related tasks.***

Do not apply if you have little or no Shopify experience


Position Requirement:
Full Time
Monday to Friday: 8am to 3pm Pacific Standard Time
Must have excellent verbal/written English with correct grammar

Qualifications:
Extensive customer service background
Must have in depth Shopify experience
Project management experience highly recommended
Stable internet connection

Primary tasks:

Customer Service
• Your main task will be to communicate and understand customer needs in a timely and prompt manner by email
• You will be in charge responding to customers and handling the online chat system for the website using the Gorgias platform

Shopify & Task Management
• Shopify is the primary platform where you will process orders, upload products, fulfill tracking numbers and work on specific projects
• Clickup experience and familiarity is highly recommended as well to allow for better organizational workflow to handle tasks
• Slack is used for internal communication with tea ---------- mbers and management


If you've read this far, please put "NEXT" in the title of the application and PLEASE INCLUDE YOUR RESUME

Do not apply without reading as we will ignore applications if they do not contain it.