Customer Service Representative Personal Assistant Call Center Agent CSR

We know how to find answers for our customers. We are a rapidly growing internet-based company that provides our clients top customers with access to a 24/7 Live-Customer Service Representative Personal Assistant (CSR).


Job Responsibilities

As a Customer Service Representative, you will be responsible for assisting customers with a variety of requests that require searching for information online. You will provide high-quality assistance to customers who make requests via phone call, email, text, or smartphone app! You will complete an initial new-hire training program that will equip you with the tools necessary to deliver our unique service. After three (3) weeks of training, while on the floor, you will be provided with ongoing support by our exceptional floor supervisors and quality assurance staff.

As a CSR, you will take calls from a variety of customers asking for your assistance with a variety of requests.

The following are the types of requests you will be assisting with:

* Making Travel Arrangements
* Providing Driving Directions
* Setting Appointment Reminders
* Searching for Entertainment Information (movie times, etc.)
* Finding Phone Numbers/Addresses
* Booking Reservations
* Finding Weather/Sports/General Trivia
* Searching for Price Comparisons and Consumer Reports
* Researching questions about a variety of issues