Customer Success Representative

If you are an enthusiastic, results-driven networker that is looking for a challenging yet rewarding career opportunity, we want you to join our team. We are looking for a Customer Success Representative with 3+ years of customer service experience. Someone who takes customer support and client success very seriously and will be a proud representative for the Shippie team.

Shippie is a fast-growing data-driven delivery technology company based in Toronto, Canada. We work with e-commerce stores and delivery companies to enable efficient same-day delivery. We are looking to expand our customer service team to work with our growing customer base. This is your chance to join Shippie as one of our early employees, growing with us & future proofing your skills while being paid handsomely.

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Requirements
- Fluent in English (both speaking and writing)
- A minimum of 3+ years of customer service experience
- Highly motivated, target driven, and believes in delivering quality to our customers
- Experience working with Customer Relationship Management
- Proven effective relationship management and communication skills
- Experience using Intercom, Twilio Flex, Onfleet would be advantageous


What you'll do

1. Customer Service Representative
- Be the first point of contact with customer problems
- Deal with delivery issues and resolve them timely and efficiently

2. Address verification

- Ensure all Address issues are resolved on a timely manner using our software

3. Relationship building and intuitive selling

- Provide great service, develop relationships and advise customers
- Good service = happy customers = good reviews!


We're particularly interested in individuals who

Obsess over details.
Have the ability to work under tight deadlines.
Are self-starters and self-motivating.
You're responsible for making sure you reach your goals!
Have strong written and verbal communication ---------- sire to learn and improve ---------- petitive, energetic, and self-motivated professional with excellent interpersonal skills.

If you are interested, please fill out this form: ----------