Account Manager

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Account managers serve as the liaison between companies and their customers. Their core priority is addressing customers' needs and concerns as quickly and effectively as possible to develop and maintain strong relationships. Account managers typically work with multiple small accounts or a few larger ones.


Duties and responsibilities

• Build rapport with existing and new customers.

• Provide continued support for ongoing issues and questions.

• Maintain communication with customers on a weekly basis via meetings, emails, and phone calls.

• Upsell and cross-sell appropriate products and services.

• Perform regular customer business reviews.

• Work closely with the Company’s founder

• Perform regular customer business reviews.

• Must have knowledge on the Business - Contact Center Industry


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