IT Support Internal Basic Level

We currently have a team of 5 VAs and we are eager to add more.

Looking for a remote VA to assist our service department in handling internal calls from our store associates, regarding hardware and software ---------- volves working closely with the leader of our Service Department to handle troubleshooting calls, check onsite cameras, compile a troubleshooting knowledge base, coordinate service with property management companies & ISP companies, log calls and outcomes.

The successful candidate will have basic knowledge of how computer networks are setup, basic IT skills, ability to troubleshoot internet connections, cord connections, etc. Applicants should have prior customer service experience and excellent written and oral communication skills.

Training will be provided. Will need to be a quick learner with good note taking skills in a fast paced environment.

Average number of calls per day is 10 typically, during busy season up to 40 (March-July)

Scheduled hours (40+) would occur during these days and time: M-F 10am-8pm/ Saturday and Sunday 10am-6pm (PST)