Order Management Specialist

We’re looking for a long term Order Management Specialist to take over order management for our B2B E-Commerce sites. Your ultimate goal will be to ensure a smooth and satisfying customer experience by making sure orders are either staying on schedule or that customers are made aware of any delays.


Overview of Responsibilities

* Daily follow up on the status of orders to detect any issues before they impact customer experience
* Resolve order issues in a timely manner
* Maintain clear communication with our vendors and customers
* Keep our customers up to date on any order issues that will impact time of delivery
* Address customer concerns and complaints

One of your most important tasks will be ensuring that all orders are running smoothly through the supply chain and into the hands of the customer. Using a preventative and proactive strategy for order management, you will minimize inevitable slow downs as much as possible and mitigate their negative impact on customer ---------- munication with customers will be done almost entirely through email. Communication with vendors will be primarily email, but may occasionally require phone communication. Communications will need to take place during U.S. business hours.

Order tracking will be done through our proprietary software and through vendor websites.

Workload is expected to be around 20 hrs/week but has the potential to become up to 40 hrs/week as we grow.