Customer support manager

GetCourse (GC) is a leading SAAS-platform to create, sell and manage online-courses. It is used by coaches, teachers, e-learning businessmen for hosting seminars, training, offline and online ---------- Russia GetCourse is the leading platform for the online-courses market. In 40 counties we have 15 000+ clients who earned more than $93 bln in 2021 using GC. Inspired by its successful development in Russia, GetCourse management team decided to start its international growth.

Main responsibilities

- Clients technical support:
- consulting on the functionality and capabilities of the system
- functional testing
- writing bug reports, technical specifications

- Conducting training consultations via Skype (or Zoom) for new clients

- Conducting consultations and system settings according to client tasks:
- binding the client's domain to our ns-server
- work with CMS, html editing
- mailing setting up
- training structure setup
- setup business processes for schools
- setting up channels for traffic accounting using utm tags
- analysis of sales and conversions
- consulting on any aspect of the system

Requirements:

- Strong technical background at IT software companies in customer support at least 1 year is must
- English - Advanced;
- Knowledge of CSS & html codes will be an advantage
- Personal experience in making your site on your domain will be an advantage
- Analytical mindset
- Attentiveness to details is essential

We offer:

- Competitive salary
- Work in IT environment with entrepreneurship type of mind with minimum of bureaucracy
- 40 working hours per week + home-office
- Probation period – 3 months