Customer Service Representative

I have been in a BPO (Business Process Outsourcing) Industry for 6 years now as a Customer Service Representative and a Chat support. Answer incoming calls, chat and email from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Working full time in a call center for 6 years helped me developed my skills in providing good quality service to the customer such as:

* Effective Communication Skills
* Knowledge Retention and Recall
* Ability to Handle Pressure
* Speed and Efficiency
* Creative Problem Solving
* Orgainizational Ability