Customer Service Agent (Phone & Chat)

Call Center Agent Job Responsibilities:

- Obtains client information by answering telephone calls and chats
- Resolve basic inquiries (Password resets, billing inquiries)
- Escalate more involved requests by thoroughly documenting customer request and escalating to other team members
- Inform customers by explaining support options; answering questions; providing information.
- Updates job knowledge by studying new product descriptions; participating in educational ---------- ll Center Agent Qualifications / Skills:

- Verbal communication
- Phone skills
- Listening
- Data entry skills
- People skills
- Customer focus
- Attention to detail
- Professionalism