Customer Care Specialist

We’re in the business of changing people’s lives. Our products are educational and change-orientated. They’re intended to help our clients get a very specific result … and we’re committed to helping people get the results that matter most to them.

We deliver our products online through membership websites and through live events that we stream throughout Australia, New Zealand, Asia, United States, United Kingdom... all over the world

We’re a tight, energetic team … we’re full of energy and we love getting the job done … FAST … and so we need a very special human to join our team …

We need a full-time Customer Care specialist to join our team to help us care for our new clients and support them in their programs.

What You'll Do...
===Key Responsibilities===
Ensure customers needs are met in a timely and professional manner
Engage with customer issues, investigate and resolve in a prompt manner
Actively handle a high volume of emails, social media community/group conversations, questions and requests
Support Community Managers, Product Directors and online events
Liaise with internal teams to resolve and deliver solutions
Proactively work to and exceed individual KPI targets

===Ideal Candidate Will Be===
Detail-orientated ... you're also probably a little obsessive around details. You love schedules and you love getting stuff done on time.
Customer focused… You love, love, love talking to customers and being on the phone! You could do it all day! You have genuine empathy and want the best outcome for them
Super-organized... you'll need to be ... because you will be working with different teams, and each has its own set of outcomes.
Outcome-driven... failing or missing deadlines kills you on the inside (you feel terrible when things don't happen for you).
Flexible and versatile, you are open to taking different roles and responsibilities
You want to be part of a team that wins! You love winning, you love creating, you love producing great results.
Making a difference matters to you. Living a life of insignificance destroys you inside. You want to play a bigger game.
Must be open to rotating shift roster that may include late shift and weekends

===Skills and Experience===
Must have Customer Service experience
Must have excellent written and spoken communication skills
Strong attention to detail with demonstrated problem solving skill and ability to think through issues to find creative solutions
Ability to think outside the box
Fast learner who can pick up new ideas, and product knowledge rapidly
Can juggle and gain agreement on diverse needs and priorities of business stakeholders
A true team player who can work well independently

===Benefits & Culture===
Work from Home
Culture of inclusive, passionate, hardworking and high-performing Team
40 hours per week on a rostered basis including overnight and weekends
Your monthly salary will be in AUD (competitive salary package for the right candidate)
Your salary will be paid bi-weekly and sent directly to your bank account
PH Legal holidays will be observed

If the description above resonates with you send your resume and a 1-minute video telling us what you love about service delivery to ---------- and in the subject line write: I AM YOUR CUSTOMER SUPPORT NINJA!