Sales Support Specialist

We’re in the business of changing people’s lives. Our products are educational and change-orientated. They’re intended to help our clients get a very specific result … and we’re committed to helping people get the results that matter most to them. We deliver some of our products online through membership websites and some of them through live events to cater to people all over the world!
We’re a tight, energetic team… we’re full of energy and we love getting the job done… FAST… and so we need a very special human to join our team…We are creating so much each week that we now need one special human to join our team and make us much better than we currently are.
We’re looking for talent to join our totally awesome and fast-growing team. Our team is a pretty crazy, energetic bunch, almost entirely based in the Philippines.

We're looking to fill the Sales Support position!

What You'll Do...

---- Key Responsibilities---
- Welcome calls - calling clients who just bought our programs to welcome them and check to make sure they have got everything they need (materials, access to the program, etc.)
- Allocating leads and settig appointments for the sales team using the Pipedrive and Airtable platforms
- Community group, email and text support
- Engaging unresponsive clients,
- Proactively initiate follow-up calls
- Supporting sales team on collecting cash and the finance process
- Following up failed and manual payments
- Assisting the Team Leader to create and enhance processes and systems

---- Ideal Candidate Will Be:
- Detail-orientated ... you're also probably a little obsessive around details. You love schedules and you love getting stuff done on time.
- Customer focused… You love, love, love talking to customers and being on the phone! You could do it all day! You have genuine empathy and want the best outcome for them
- Super-organized... you'll need to be ... because you will be working with different teams, and each has its own set of outcomes.
- Outcome-driven... failing or missing deadlines kills you on the inside (you feel terrible when things don't happen for you).
- Flexible and versatile, you are open to taking different roles and responsibilities

===Skills and Experience===
- Must have Customer Service experience in a sales envionment
- Sales Experience an advantage
- Strong attention to detail with demonstrated problem solving skill
- Must have excellent written and spoken communication skills
- Faster learner who can pick up new ideas, conduct proofs of concept / value and propose a path forward
- Can juggle and gain agreement on diverse needs and priorities of business stakeholders
- A true team player who can work well independently

===Benefits & Culture===
- Work from Home
- Culture of inclusive, passionate, hardworking and high-performing Team
- 40 hours per week, working mainly Monday to Friday on a regular shift roster with a flexible weekend schedule
- Your monthly salary will be in AUD (competitive salary package for the right candidate)
- Your salary will be paid bi-weekly and sent directly to your bank account
- PH Legal holidays will be observed


(As the business grows and evolve, there will be more opportunities to take on different roles and positions)If you're interested please send your resume with your 1-minute video introduction to ---------- and in the subject line write I AM YOUR SALES SUPPORT NINJA!

We look forward to hearing from you soon!