Customer Support

General Description:

SmartScout, a SaaS company, is seeking Customer Support staff. This will include responding to customer questions and concerns, helping them overcome obstacles, and retaining a positive image of the company in their eyes.


Major Duties and Responsibilities:

Answering questions received from customers and website visitors via various text services

Helping customers understand the company’s software better

Issuing refunds

Managing coupons and discounts

Update customer databases

Stay updated on product knowledge

Troubleshoot common issues with a product or service

Possibility for custom onboarding and future growth within the company


Required Qualifications:

Fluent mastery of English written and speaking

Availability on weekends

Openness to learning new skills and software

Competent typing skills