Operation manager

Job Description

We owe our success to the efficiency of our organizational processes. To help maintain and grow this standard, we’re seeking an experienced operations manager to oversee daily activities.
As an ideal candidate, you’ll have a sharp business mind and proven success managing multiple departments toward maximum productivity. You’ll be highly skilled in human resources, administration, and operation management. Additionally, you’ll display a proven ability to develop and maintain an environment of trust, devotion, and good work ethics within your team. Your ultimate responsibility is to increase our operational efficiency

Objectives of this Role

• Maintain constant communication with management, staff, to ensure proper operations of the organization
• Develop, implement, and maintain quality assurance protocols
• Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity
• Actively pursue strategic and operational objectives
• Ensure operational activities remain on time and within a defined budget
• Track staffing requirements, hiring new employees as needed

Daily and Monthly Responsibilities

• Lead by example, motivate, and support a team within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution
• Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
• Partner with cross-functional support teams in improving the proprietary tools and systems
• Work closely with other departments to make sure activities remain compliant

Skills and Qualifications
• Bachelor’s degree in operations management, business administration, or related field
• 5+ years’ proven experience in an operations management position
• Excellent ability to delegate responsibilities while maintaining organizational control of operations and customer service
• Highly trained in conflict management and business negotiation processes
• Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)