Email Customer Service Agent - Flexible Hours Full Time

We are looking for a full-time FEMALE virtual assistant (we're a women-owned company) who is experienced in email customer service with EXCELLENT English writing skills and superb attention to detail. Excellent English skills with amazing grammar is an absolute must. Marketing and social media management skills a plus. We’re looking for a superstar overachiever. There is always room to grow in this position, and bonuses for excellent work performance. Hours are flexible!

Required Skillsets:
- Excellent English communication skills (especially written). At near perfect or perfect ---------- grammar mistakes is extremely important to us!
- MUST have had prior customer service experience in answering emails/chats
- MUST have stable internet connection with at least 20 mbps speed, a smartphone, and be able to communicate in real time
- Fast typer: Let us know how many WPM you type. Do not proceed further if you type less than 50 words per minute.
- Organized and Efficient
- Must pay attention to detail and understand the steps
- Must be able to problem solve and think outside the box instead of only waiting for instruction
-Marketing/social media management/operations knowledge a plus, but not required

Job Responsibilities:
- Answer customer service emails daily
- Processing orders and claims
- Email management
- Data entry
- Manage affiliates, partners, brand ambassadors and etc.
- Administrative tasks

We are looking for serious tea ---------- mbers only. If your answer is yes to above responsibilities and you feel confident to be a master of most following tasks we'd love to hear from you! Strong work ethic a must, we have a very fast paced environment!

This is a full-time position (40 hours a week), but we are flexible with actual working times and hours. This position requires you to work 7 days a week during probation period of 2 month. On the weekends, you’re expected to work 2 - 4 hours (depending on email volume those days/tasks at hand). On weekdays, you can work less than 6-8 hours to accommodate your weekend hours however please note the main priority is to get all tasks done by the deadline, and if overtime (paid) will be necessary then we do expect you to still complete the tasks at hand.

During the training phase, you’re expected to train 4-6 hours daily for the first month with our trainer, and the training schedule is fixed based on trainers availability— so training hours during the first month are not flexible. We do train in Philippine time zone, so it will be during mornings/early evenings in Philippines for training hours. The full training schedule will be sent to you before we begin training. Please do not apply if you are unable to work 7 days a week or feel you will have difficulty adhering to a fixed training schedule.
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After your probation period of 2 months, you can discuss with the lead manager about working 6 days a week instead of 7 days a week if you wish to take a day off in your work week. The exact day off can be coordinated at that time!
**PLEASE NOTE FIRST TWO MONTHS ARE PROBATION PERIOD ONLY AT $400. ONCE PROBATION PERIOD IS PASSED AFTER 2 MONTHS, SALARY WILL INCREASE TO $500, AND ADDITIONAL FURTHER RAISES WILL BE BASED ON PERFORMANCE AFTER THAT.**

To apply: Reply to this job posting with your cover letter + ---------- the Subject of the email, write “Customer Service that can type _____ WPM and ____ MBPS speed” (list how many WPM you can type and your internet speed). In the details of your message, write your favorite quote and explain WHY it's your favorite quote. Also, please list the type of internet connection you have and how many mbps speed and attach screenshot of speed connection and WPM test results.