Customer Success Associate - Growth

Benefits
Permanently work from home
$50 monthly medical stipend
Pay wired directly to your bank once a month
Pay starts day 1! And training is Day 1.
Fixed shift US business hours --no shifting!
Performance based quarterly bonuses
Work directly with the client (no floating here!)
Career fast track for performers and internal mobility
Learn from a team of Stanford, MIT, Google and Harvard alumni

Grow with us!
We are looking for a full-time, dedicated, and passionate individual to join our growing team. This person will be a core member of our customer success team, and you will be well positioned to succeed -- the entire company from sales, customer success, product, and engineering are all aligned to make sure our customers are successful!

Workstream is a company that is remote in its DNA. We have hubs in San Francisco, Utah, and Shanghai, but 60%+ of our team is remote. We’ll always be remote first in the PH, but want to foster team culture by gathering when it’s completely safe, doing team building activities and brainstorming in person ---------- eck out our company values here! Culture fit is a must have for us, and hopefully these will resonate with you! ----------


WHO YOU ARE:
Empathetic to customer needs, understand that questions that customers ask
Be fluent in the English language and American culture, being able to easily build relationships with US based clients
Able to educate and influence customers (Sales background a plus)
Loves fostering client relationships and great with follow up
Capacity to adapt and remain flexible with ever-changing processes
Stays up to date with CRM tools like Salesforce (Nice to have: familiarity with Outreach, RingDNA and Gong)
Have a long-term vision of working and growing with a Silicon Valley based technology startup
What YOU will be doing:
Work with our SMB clients who have an opportunity to grow
Immediately respond and foster communication with clients who reach out to our internal teams with interest to expand their business with us
Proactively identify cross-sell and upsell opportunities in our SMB segment for revenue expansion. Coordinate with the Sales team to execute on these opportunities
Keep track of trends of upsell opportunities in order to efficiently and effectively grow clients
Create client and internal content to share for better understanding of the segment

YOUR DAY TO DAY:
Use tools like Salesforce, RingDNA and Outreach to proactively reach out to clients.
Keep track of communication with our internal team while we do this. Clients can reach out via emails, Intercom, and the occasional phone call or text. Our customers are small to medium business owners, and mostly in the quick service restaurant industry and need clear communication and dedicated follow ups
Learn quickly, and create reusable content. When a customer asks a question, summarize the response in easy to digest content, and to share with other customers on best ---------- calate issues to our product and engineering team as needed. Have good judgment on what is user error, poor training, bugs in product, and feature requests. Experience in Salesforce and Outreach, and using Jira is a plus.
Proactively check-in with clients based on triggers and automation. We have a very cool system that sends out alerts, so you can act on the alert and contact our clients.