Between $5 and $8 per hours, based on experience
Oct 07, 2022
This role supports the Franchise Partner Account Management Team with administrational
duties in order to provide exceptional customer service levels to our local trading partners.
The role includes scheduled admin-based tasks to support systems set up and Google Drive
administration, and also supporting the planning and logging of support calls, CRM tickets and
logging meeting agendas on behalf of customer facing Account Managers.
Responsibilities and Duties
HQ Support Administration
Administering tickets submitted to the company Partner Portal to ensure resolution is
provided in accordance with agreed resolution times.
Monitoring progressing tickets to ensure correct statuses have been assigned and every
query is being effectively resolved.
Reporting abnormalities/ breach of company processes that have been observed.
Taking note of trends appearing within HQ support tickets and identifying potential knowledge
Administering Partner’s Accounts
Assisting Franchise Coordinator with setting up new Partners on all required
Taking responsibility for arranging meetings with the Partner Account Manager.
Maintaining confidentiality with sensitive information and
Providing administrative assistance to Partner Account Managers and Franchise
Excellent written and verbal communication skills.
Advanced English language proficiency, both written and
Experience in using Google Workspace to follow established processes and effectively support
Willingness to learn new systems and processes.
Partner Administration Associate - Role Description 2021
Comfortable operating in an environment where working efficiently under pressure and at pace
Up-to-date knowledge of the Hospitality industry and Short Let Market is a plus.