Administrative Manager

Administrative Manager

Flexible & remote work arrangement
Growth opportunities
HMO & Leave benefits

Animal Therapeutics requires an Admin Manager that has analytical and strategic mindset and is willing to “roll up one’s sleeves” to get the job done! You will use a multitude of platforms to oversee all back of house systems and processes, while also managing customer enquiries, processing of online sales, data entry and maintaining excellent customer satisfaction by providing product information to our clients.

This is a flexible role based in the Philippines and can be performed from a home office. Reliable internet connection, very strong English proficiency (written and verbal), and experience in customer service and administrative roles is vital in this position. Online retail experience will be highly regarded although not essential.

As a successful applicant, you will be working closely with the Operations Manager, Brand Manager, CEO and suppliers to grow the business in line with strategic objectives. This is a great opportunity for someone who is a great communicator, problem solver and thrives in working autonomously.

You must be a quick learner, logical thinker and have demonstrated experience driving success in a dynamic, fast-paced environment, achieving this with a ‘can-do’ and proactive attitude. You will have an outcomes-focused work-style and be able to work collaboratively with other AT Team members.

This is a great career opportunity for someone who wants to grow the responsibilities and build the role into something bigger, as has been the case for many of our international team members. You will be supported in managing activities from the beginning.

Some of the reasons why you should be a member of the AT Team:
- Full-time, long-term contract
- Work with a great team that supports you
- HMO and leave benefits
- Challenging and rewarding, with opportunities to progress and grow your role
- Experience working with an Australian company
- Opportunity to receive periodic coaching from senior team members

Key responsibilities include:
- Manage and implement marketing and customer service focused initiatives
- Look after websites, chat, collateral and other product specific information.
- Work with Content manager to assist with EDMs, campaigns, events, socials, webinars etc.
- Manage customer enquiries and basic product information provision to clients
- After sales service provision including support regarding warranty service and repair
- Oversight of stock management activities to ensure inventory is current, suppliers are well managed and orders are fulfilled.
- Set and update all pricing, product and stock information in relevant systems
- Logistics and coordination of events (online and in person), sponsorships and ambassadors
- Ownership and management of all internal systems including CRM, website CMS, price lists, inventory and accounting.
- Drive continuous improvement initiatives to deliver quality service and efficient processes.
- Oversee financials to provide necessary information to the CEO for sound decision making
- Create and analyze reports and provide meaningful recommendations

The successful candidate will demonstrate:
- Solid organizational skills, including multitasking and time-management skills
- Exceptional English communication skills
- Strong attention to detail and high degree of accuracy
- Analytical thinking to help identify and solve problems and enable decisions as required
- Ability to do the leg work as well as maintain oversight and forward thinking
- Thrive in a fast-paced environment and meet tight deadlines, manage multiple activities/priorities and quickly adapt to growth and change
- High degree of professionalism with outstanding ability to work effectively and efficiently with internal and external stakeholders
- Detailed knowledge of Microsoft Office applications and understanding of various tools (e.g. Zoho CRM) is a plus.

As an organisation with a flexible approach to work. We're a team of innovative, fast-thinking, problem solvers from diverse backgrounds – we work hard to achieve our mission and deliver value to our clients, and are looking for an engaged and committed team member to join us. In return, we offer you a chance to join a team willing to share inspiration and growth opportunities whenever we can.

Salary package commensurate with experience.

Next step:
If you're ready to take the next step towards joining the AT Team, please send through your application letter addressing the criteria outlined above and your resume to ----------

About AT:
Animal Therapeutics was established in 2008 by South Australia Telstra Young Business Woman of the Year, Jo Schneider. Focused on importing international performance products for sport horses, Animal Therapeutics distributes across Australia and New Zealand. Featuring the German range of Activo Med equipment of PEMF/massage rugs, handheld Lasers and leg wraps. This range has more recently expanded into larger equipment including water treadmills, spas, solariums and vibrating floors.

Animal Therapeutics customers are in a wide range of disciplines with significant opportunity to increase discipline specific penetration in key disciplines such as racing.