Need a Job? APPLY NOW! Be our Customer Service Representative

About us
Caldwell Communications is your trusted partner for your business process outsourcing needs. We utilize time-tested methods to provide you with expert contact management solutions.
Our aim lies on building our client partners’ brand value in each call we answer, email we respond to, and every contact we interact with.
We intimately involve ourselves into our client’s business. Our senior management works closely with our client partners and learn all they can about our clients’ needs and after making a careful study, we formulate a custom-fit solution treating our clients’ business as our own.
You will find our solutions to be dynamic, efficient, and compatible across all organizations. We are prepared to cater to client needs globally and deliver consistent solutions anywhere in the world.
We believe that to ensure a lasting partnership with our clients, we need to go beyond our commitment to being our clients’ brand champions by fostering a cooperative relationship with our clients with the goal of continuous improvement and quality excellence. Creative, down-to-earth, and professional – that’s how you can describe our team.

Jobs Responsibilities:
• Perform any duties as they are assigned
• Manage escalation from first line support to third line support and tracking of support incidents
• Document case progress and resolutions
• Be able to prioritize support issues while maintaining high customer satisfaction
• Periodic reporting of support activities

Jobs Qualifications:
• Must have finished atleast two years in college
• Atleast 18 years old
• Self-motivated
• Good english communication skills
• Team Player
• Requires minimum supervision

What Do We Offer?
• An open, friendly and professional work environment.
• A professionally and personally rewarding career.
• Opportunities to grow and be promoted within the company.
• The chance to travel abroad.
• Performance incentives and employee perks and benefits.

APPLY NOW !
If you wish to be part of our ever-growing and talented family, we would like to hear from you!