Technical Customer Happiness Specialist

We can't do it all alone and so we need you to be the reason our customers are happy with our products while we take care that you're happy working with us. That's how we make the world a happier place.

*About Us

We are a digital marketing and software company with tons of products under our brand. We're looking for a rockstar Technical Customer Support Representative to join our team and help our customers succeed.
Our ideal hire is motivated by what we're doing as a company, believes in the value of quality, and is eager to contribute to the success of our customers.
As someone who will be a part of our team, your understanding of the product and our customers will be incredibly valuable.

*Responsibilities

- Providing help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance by coordinating with the development team.
- Support in the development of programs to train the customer on how to properly use the products.
- Concession of the customers' troubles by recommendation of products, services or procedures.
- Evaluation of the products' problems to recommend enhancements.
- Respond to all tickets on our support desk and maintain an avg. response time of 3 hours.
- Follow up with customers in case of a pending ticket
- Connect with customers on Skype to solve their queries if needed
- Maintain excel sheets regarding tech issues, bugs and refunds
- Coordinate with the development team and billings team regarding customer support queries

*Just the facts

- This is a full-time position.
- You're someone who thrives working autonomously and doesn't need much (if any) oversight to get things done.
- This job is Monday-Saturday, we're looking for someone within time zones in the EST flexible to work hours for a week or so every month.

*About You

- At best, practical help desk or customer support experience
- High customer and service orientation
- Well developed communication and analytical skills
- Good knowledge of operating systems and relevant software
- Good problem-solving skills and focus on quality
- Serenity in challenging situations

Our Process

# Our Process

- For the first step, you are required to send us your resume at ---------- In the second step if your resume is shortlisted we will send you a google form on the basis of which you will qualify for the next round.
- Next, if your candidature is processed further we will set up a Skype interview with our senior management. This would be a short discussion to know more about your background and interests and answer any questions of yours.