TicketManager Technical Support

Job functions and Responsibilities:

• Bachelor's Degree in relevant field; or 2+ years related professional experience; or equivalent combination of education and experience.

• Minimum 2 years of corporate/office work experience in any field.

• 6+ months of experience with voice-based BPO and/or 1+ years of experience with other BPO jobs.

• Experience working with online ticket sales operations is highly preferred.

• Provide technical support/ troubleshooting

• Handle escalations appropriately

• Monitor ticket sales operations

• Coordinate with partners, vendors, and internal teams

• Address and resolve order issues as they occur throughout the day

• Work directly with Account Owners and Customer Success Managers

• Work directly with the Technology team to resolve any technical issues

• Review and report unmatched events (discrepancies)

• Additional responsibilities may be added as needed to support TicketManager platform