Technical Support Specialist

Essential Duties and Responsibilities:
*other duties may be assigned as required.
• Provide client support and technical issue resolution via email, phone, chat and other
electronic medium; Creates (opens/stalls/closes) and resolves tickets on customers’ technical
issues, concerns and general inquiries; ensures that every customer interaction is properly
documented.
• Configuration and/or troubleshooting of any NetFortris-provided equipment or software to make sure
the customer is able to place and receive calls (ALL Systems Go) and walk the customer through
configuring their NetFortris Web Admin Panel (outside the scope of Customer Care/Install) to meet
and satisfy their business needs;
• Handles Customers’ concerns and queries regarding any Support-related product FAB’s (features,
advantages and benefits)
• Identify, advise and correct operational issues (System Events, Upgrades, etc.) in client NetFortris VOIP
systems.

The NetFortris Technical Support Specialist is also expected to possess the following skills:
• Able to work independently and efficiently to meet deadlines.
• Able to promptly answer Support-related email, phone calls and other electronic communications.
• Self motivated, detail-oriented and organized.
• Experience with hardware and software issues.
• Experience in or exposure to VoIP, Cisco (CCNA/CCNP), Linux, Asterisk and Cloud Systems
• Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
• Typing proficiency: at least 40 wpm
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability
required.
Language Skills: Ability to read, analyze, and interpret general business periodicals, technical procedures, or
governmental regulations. Ability to write technical reports, business correspondence, and procedure
manuals. Ability to effectively present information and respond to questions from groups of clients,
customers, and the general public.

If interested please contact me ----------


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