Chinese Speaking - Helpdesk Technician

A Helpdesk technician’s primary focus is problem resolution for all internal users in relation to phones, hardware, software, and applications issues. The IT Helpdesk Technician will communicate regularly with internal stakeholders at the company and will interact frequently with other company tea ---------- mbers.

Provides technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Hands-on with technical troubleshooting. Responds to queries either in person or over the phone. Write training manuals. Trains computer users.


RESPONSIBILITIES:

-Provide first-level contact and problem resolution for all users with hardware, software and applications problems.

-Manage new PC setup and deployment to users.

-Create user accounts in Active Directory and Exchange.

-Troubleshoot and resolve small office printer/copier issues, small office and workstation network issues.

-Troubleshoot and resolve scanning issues (FTP, scan-to-email) and browser based issues (Chrome & Internet Explorer).

-Troubleshoot desktop hardware components.

-Exhibit a strong desire to stay up to date with the latest technology and utilizing that to alleviate common problems.

-Assist in the creation of documentation that is accessible to users and easy to understand.

-Utilize exceptional Customer Service skills.

-Set up new tea ---------- mbers with access to all relevant systems.

-Provide accurate and timely resolution of computer and phone issues.

-Provide technical assistance and basic training to computer and phone system users.

-Provide assistance concerning the use of computer hardware and software, including printing, MS-Office, email and operating systems.

-Perform basic network troubleshooting to isolate and diagnose common network problems.

-Respond to the needs and questions of users concerning their access to resources on the network.

-Maintain communication with internal team during the problem resolution process.

-Assist in keeping track of inventory and making sure all phone and computer equipment is accounted for.

-Uses judgment to escalate problems as appropriate.



REQUIREMENTS:

-2+ years experience in computer networks and systems maintenance.

-Knowledge of Microsoft Office, O365 Platform, Mitel, Zoom.

-Experience with Helpdesk ticketing systems.

-Experience with remote support applications.

-1year minimum experience with PowerShell.

-Windows and Office Suite support experience.

-Active Directory administration experience — creating/disabling users, distribution/security groups.

-Understanding of Windows security permissions.

-Understanding of Windows maintenance techniques.

-Excellent written and verbal communication skills.

-Can speak and understand CHINESE language

-Scripting/automation experience is a PLUS.

-Filipino residing in Asia Pacific region.

-Willing to work with US Pacific business hours 8am-5pm PT (12midnight to 9am Philippine time) and some on call o hours, as needed.


If you are interested, please send your resume to ---------- with subject line: CHINESE SPEAKING HELPDESK TECH