Client Success Manager

We are searching for an experienced account manager / coordinator who is organized and focused on helping our clients reach and exceed their goals. While the project manager is responsible for the organization of tasks and production, the Client Success Manager will be responsible for the clients to be successful as determined by satisfaction and results. Satisfaction will be high if they feel heard and valued as a client. Results will increase if materials and campaigns

Job Description / Overview

As an account manager, you are responsible for managing the relationships with named clients. The bottom line function for this position is to retain our customers and ensure the transition of clients from satisfied to thrilled.

Key Skills
· Excellent communication skills both written and spoken
· High attention to detail
· Great people skills. Comfortable conducting business conversations via phone and web meetings on a daily basis
· Outstanding follow up and follow through
· Strong project management skills
· Effective time management and personal accountability
· Eager to learn

Communication
· Skilled in providing simplified explanations to complex or complicated concepts
· Outstanding written communication and verbal skills
· Understanding and ability to strategically communicate the fundamentals and practices of traditional and non-traditional forms of media
· Use applied knowledge, available evidence, logical means and processes to investigate and resolve problems with a high degree of accuracy

Technical Skills
· Proficient use of Google Drive applications including Docs & Sheets
· Experienced in navigation of major internet advertising interfaces including, but not limited to Google, Bing, and Facebook
· Quantitative & Analytical Skills
· Able to use return-on-investment (ROI) as a decision making tool and provide analysis of relevant performance data to determine go-forward actions
· Comfortable meeting via ZOOM & other online meeting platforms

Job Skills & Responsibilities:

The candidate must be flexible and be able to multitask across a variety of job duties, including:

· Retention of client accounts through review of campaign set up, active campaign management and execution of consistent customer service
· Management and analysis of internet marketing campaigns to satisfy client expectations for various performance metrics
· Rapport building and the fostering of relationships with clients through timely follow up and communication in order to increase retention of accounts
· Delivery of education to clients on campaign performance and return on investment received

Spiral-Specific
Set meetings
Help Collect Tasks
Help organize materials and outcomes for client meetings
Serve as an agency team member to support overall success
Social Media Persona and Response Management (just for Ray)

Qualifications:

· Bachelor’s Degree in General Business, Marketing, Advertising, Public Relations, Journalism or English (Preferred but not required)
· 2+ Years Experience in Marketing, Advertising, Public Relations, Sales, Customer Service or related field