Guest Experience (Airbnb, VRBO, etc) Specialist for a NY-based Vacation Rental Company

Elevate Property Management Group is a New York City-based Vacation Rental Company. We started with just one home and an idea: to bring homeowners and renters together with awesome technology and caring local teams. Today, we’re a full-service vacation rental company in the US. Thanks to the people who give us their best every day. You’ll fit right in here if you’re curious, entrepreneurial, and thrive in a rapid-growth environment.

WHAT YOU WILL DO:
- Service as our Guest Experience Specialist & assist the Ops Manager
- Be at the forefront of the company working in a fast-paced, dynamic environment as the go-to person for our guests and, occasionally, our owners
- Quickly respond to guest inquiries
- Screen potential guests prior to booking
- Help troubleshoot any issues, answer questions, and make sure the guest has an easy, fun, and unforgettable stay!
- Be responsible for taking incoming phone calls, making outbound calls as needed, and responding to emails or chats on a daily basis from guests, clients, and other staff who have questions or concerns.
- During downtime, you will be responsible for updating guest response templates & internal documents, helping maintain our listings (Expedia, HomeAway & Airbnb), & Updating our Guest Books and other admin tasks as needed

HOURS/DAYS:
We are looking to hire someone who can work New York (EST) Time, Full Time for 1 Month with a possibility of going Regular Remote Worker.

Example Schedule (Not Final)
Monday to Friday - 7AM EST to 3PM EST for 1 month.

SALARY:
- We offer $4 to $5 per hour depending on experience

HOW TO APPLY:
PLEASE ONLY APPLY IF YOU HAVE VACATION RENTAL EXPERIENCE
Please send your resume through Onlinejobs and we will immediately schedule an interview if you're the right fit!