Full-Time Reservations/Sales Consultant (CKA)

Monday to Friday (Corporate Apartments)

9am - 5.30pm (Melbourne Time), 1-hour lunch

Training to be conducted for 1-3 months Monday to Friday (9 to 5:30 pm)

Main tasks:

+Respond to and promote Corporate Keys to gain reservations via the chat service, emails and incoming telephone calls.
+Convert reservations and complete the process in a timely manner.
+Maintain leads tracking excel with all leads.
+Follow up all leads in a timely manner, update leads tracking excel with the outcome of each lead.
+Contact corporate companies to find the person responsible for booking accommodation.

*We will provide an IP-enabled phone to give you access to our worldwide team as well as accepting inbound reservation inquiries.
*Training and Comprehensive how-to guides available for all staff.
*6 staff already working remotely in the Philippines for our group.

Corporate Keys, a leading provider of fully furnished accommodation in Australia and New Zealand.

The successful applicant will possess the following skills:
- experience in a similar role - 2 years plus
- comfortable making outbound calls to guests both to follow up on proposals sent out
- attention to detail and a high level of accuracy;
- ability to follow documented procedures;
- able to provide references from work experience in similar roles.

Requirements:
- Stable Internet Access
- Ability to have a company-supplied VoIP Telephone connected and active on the work desk.
- Hours tracked via TimeDoctor or similar
- Ability to be contacted via phone and SMS/Messenger.

You will need to answer the following questions in your application as well as send through your CV via email:
- how many years of experience do you have?
- when are you available to start?
- what is your hourly rate PHP?

Full Position Description below:

Corporate Apartments including Boutiques:

Reservations

Enter Long and Short Stay bookings into PMS (OSCAR/RMS) including credit card deductions following a checklist.

Process Booking cancellations including credit card refunds.

Actual Vacate Date Audits.

Respond to and promote Corporate Keys to gain reservations via the chat service, emails and incoming telephone calls.

Convert reservations and complete the process in a timely manner.

Maintain leads tracking excel with all leads.

Follow up all leads in a timely manner, update leads tracking excel with the outcome of each lead.

Contact corporate companies to find the person responsible for booking accommodation.

KPI’s

DAY TO DAY:

Respond to all inbound enquiries as instructed within 4 business hours.

Each booking must be entered within 3 business hours of being tagged. Same day arrival within 1 business hour.

Each enquiry to be added to the Leads Tracker

Each lead must be followed up and closed, Lead tracker to be updated with Yes (what they booked updated) or No (a detailed explanation of why the lead was not converted)

Must be logged in to chat service at all times

Systems

Working with programmers to ensure all new tasks and system changes and upgrades are completed and tested.