Rockstar Customer Service Rep.

Do you love working with people?

If so, we need to work together.

WHY YOU SHOULD WANT THIS JOB
- Exciting, fast-growing company
- Fun work environment
- Small, close team
- Long term position
- Feel empowered, make decisions
- Grow with the company
- Live up to your potential
- We’ll invest in your education
- Learn new skills
- Earn new responsibilities
- Variety of tasks & projects to work on
- Grow with us!
- Management Opportunity!

COMPANY INFO
This is a small and fast-growing, customer-focused eCommerce store (online retail) selling in the sporting goods industry. Our revenue in 2021 was in the top 1% of stores that started at the same time.

We’re very busy. We need a second full time person for customer service so we can continue growing the business.

This is an exciting long-term oportunity for you -

We will grow and hire more, so you have the potential to become the manager, director.

As you grow, the position can grow with you, based on your skills and interests -

Want to do social media? Awesome!
Want to focus on products? Fantastic!
Want to learn copywriting? Amazing!
Want to do email marketing? Tremendous!

Whichever direction your passion and talent take you, we will offer you free training and courses so you really can live up to your potential.

Are you ready?

JOB OVERVIEW
You’ll be responsible for running the store, starting with just a few tasks.

As you learn, you’ll gradually be in charge of most operations. We’ll train you on everything.

Main Responsibilities:
Customer service
Order management
Sales
Product management
Business process, some data entry

You’ll answer customer questions over the phone, chat, and email. You’ll give quotes, take and coordinate orders, solve shipping problems, update spreadsheets, etc.

On average, order management will take about 40-70% of your day.

To apply, at the top of your cover letter, please write "Excellence is not a skill it’s an attitude.”

DESCRIPTION OF IDEAL CANDIDATE
- People Person w/ Positive Attitude
Friendly, fun, and a good listener. You need to be a strong communicator, speaking and writing.

Make people feel comfortable - convey empathy.

- Self Starter
Self-motivated, happy working on your own with minimal guidance.

- Decision Maker
Comfortable making decisions and taking responsibility.

- Problem Solver
Able to think through problems, take initiative to help customers, recommend solutions, and not wait to be told what to do next.

- Follow Through / Proactive
If you are given a task, or a customer needs help, you need to follow up until it is solved - not stop or wait after the first step is taken.

- Assertive
Feel comfortable asking people to do ---------- l me when you disagree, and say why.

- Comfortable w/ Constructive Criticism
I'm always werking to improve everything. If I notice that you can improve at something, I'll talk to you about it. I'll be nice and respectful, but direct and quick.

Do not apply if you’re not comfortable with constructive criticism.

- Cultural Flexibility
We are an American company. I've hired people from all over the world, and sometimes there are cultural misunderstandings. I do my best to be understanding of cultural differences, but I also need you to be flexible and adapt to the way we do ---------- PANY CULTURE
We're transparent; ask if something isn't clear, feel comfortable to express your difference of opinion. We work hard and we have fun.

PAY
Based on ability and experience, ranging from $ ---------- ---------- NDIDATE REQUIREMENTS
- Honest
- Reliable
- Fluent in English, near-native speaker
- Comfortable w/ basic business math
- Able to learn many different kinds of tasks
- Able to think through a situation & take steps to solve the problem
- Organized, able to follow a process
- Pay attention to details
- Type 50 WPM

Preferred:
- Customer service experience
- eCommerce experience

ADDITIONAL DETAILS
*REQUIRED - Internet: Fast, stable connection that is NOT interrupted
Work Environment: Be able to answer the phone quickly at any time during business ---------- loud background noise - no coffee shops, children, dogs, etc.

WORKING HOURS
Full-time position (40 hours/week): Working hours are Monday through Friday 4:00 PM to 1:30 AM US Eastern Time with a lunch break.

HOW TO APPLY

Email a SHORT cover letter to ---------- and include the 2 spelling errors in this job post.

I look forward to working with you!

Andi