Tech Support

Job Description:
Creative Click Media is seeking Tech Support. We develop and manage hundreds of websites. We need a skilled professional to oversee day-to-day site maintenance, consult on the development of new projects, and maintain long-term security for client websites.

Responsibilities:
~Regularly maintain all client websites (both front-ends and back-ends)
~Ensure website security through strong preventative & reactive protocols; enact an I ---------- Response Plan in the event of a compromise

Work with our Design Team to:
~Implement code and achieve website deliverables
~Migrate new websites from development server to client hosts
~Work with Sales Team to define scope and budget for project proposals
~Work with SEM Team to operate analytics software & meet search engine standards
~Take the lead on ad hoc tech tasks from clients and CCM tea ---------- mbers
~Manage all CCM internal tech issues (hardware & software)
~Work with Office Manager to invoice/track billable clients
~Accurately scope out proposals for maximum profitability
~Search for technical tools to aid the team and improve corporate efficiency

Basic Qualifications:
~Minimum 1-3 years experience working on web development-oriented projects
~Experience working with WordPress (or another CMS)
~Excellent problem-solving skills (this is crucial)
~Detail-oriented and resourceful (this is crucial)
~A strong understanding of CSS & HTML
~Experience using an FTP client (e.g. FileZilla)
~Ability to work well independently or within a group

Preferred Skills and Experience:
~Management experience with web development-oriented projects
~Competence with Javascript, PHP, and other OOP languages
~Competence with SQL queries, MySQL databases, and/or other database management
~Knowledge of eCommerce platforms (Woo, Volusion, Shopify, etc)
~Understanding & experience with DNS records, nameservers, & domain registrars
~Familiarity with Linux operating system, especially in a LAMP web server stack
~Understanding of Apache webserver & PHP initialization (.htaccess, ---------- i, . ---------- i)
~Experience sending/receiving data to a third-party API (cURL, JSON, or otherwise)
~Familiarity with Search Engine Optimization (SEO) best practices
~Has worked on/managed GSuite (&/or Office365) organizations
~Experience communicating with teammates and clients to:
~Define the scope of software projects
~Agree on acceptance criteria
~Establish and adhere to a schedule & budget
~Keep on stakeholders updated on the status of a project

Communication is of the utmost importance. You must be able to let us know if you are experiencing any difficulties and you must be able to clearly communicate with your coworkers about anything from client work to letting them know if you're going to be offline.

To apply for this position:
~Send us your portfolio
~Share with us when you can start working
~Let us know your salary expectations
~Tell us why you are the right candidate for this position
~In your application, mention the phrase "I am not a robot" so that know you’ve read the entire job post.