Team Lead Consultant

Are you someone who is an experienced result-driven leader that loves to motivate and guide people, someone who is highly organized, someone who can think quickly on their feet and has high perseverance in reaching a certain goal? Then this job is exactly for you!

We at Fuego Group are looking for a new tea ---------- mber who can definitely take a lead in contributing a strong customer service experience, build a lasting relationship with our customers and also willing to increase their potential skills in the customer service industry. We want you to be a part of it!

Duties & Responsibilities:
- Create better modes of operations to make customer service easier for the department
- Give constant direction to tea ---------- mbers to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction
- Give detailed feedback on the performance of tea ---------- mbers to the management for evaluation and reward purposes
- Observe the performance of tea ---------- mbers to identify their strengths and weaknesses and also take disciplinary measures if needed
- Guide and lead tea ---------- mbers who are experiencing difficulties in their duties by giving them personal coaching.
- Attend to customers who need assistance in regards to their order transactions.
- Delegate different duties to tea ---------- mbers to ensure a faster and smoother flow of operation through a division of labor.

Requirements & Qualifications:
- 5 yrs+ of customer service experience
- Fast learner & Self-starter
- Strong leadership skills
- Excellent skills for communicating and relating with both staff members and customers
- Good interpersonal skills to create a cordial relationship with tea ---------- mbers
- Detail-oriented
- Patience
- Tech-savvy
- Demonstrate grace under pressure and can work in a fast pace environment
- Adaptability
- Reliable & Efficient