Receptionist

Job Description
Virtual Receptionist


Company Description:

Npowered Global Inc. is an American multinational conglomerate headquartered in Detroit, MI. Npowered has subsidiaries in various industries such as ---------- ief Description

The position of Virtual Receptionist is responsible for performing various administrative duties within the Npowered Global Brands.

Tasks

• Manage a multi- facet phone integrated systems across Npowered Global and its subsidiaries
• Respond and redirect customer/client inquires
• Utilize databases and written material to look up and provide information to phone inquires
• Maintain appropriate documentation of phone inquires
• Provide accurate, valid and complete information by using the right methods/tools
• Follow communication procedures, guidelines and policies while performing basic customer service task



Qualifications and Requirements

• High school diploma or GED
• Must be fluent in the English language
• Administrative skills for taking notes and forwarding phone calls to the appropriate recipients
• Effective in communication and interpersonal skills
• Proficient in basic technology software platforms and databases




Competencies (In order of Importance)
• Attention to detail – job requires being careful about detail and thorough in completing task
• Integrity – Job requires being honest and ethical
• Dependability – Job requires being reliable, responsible, and dependable, and fulfilling obligations
• Stress Tolerance – Job requires accepting criticism and dealing calmly and effectively with high stress situations
• Achievement/Effort – Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks
• Cooperation – Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.