Account Manager

Duties and Responsibilities:

- Follow up with all Live Transfers out to law firms
- Review call L1 + L2 rep performance metrics
- Have Tech reviewed in each account Manager is Responsible for - beginning of the shift, report on any technical breakdowns and necessary fixes ASAP
- Reach out to the intake team or lawyer or representative of each account daily to address concerns update on progress etc.
- Ensure reps are aggressively following up with non-responsive Leads
- Ensure reps are following up with no-shows
- Ensure reps are Nurturing scheduled appointments and getting them to show
- Fill in for L1 + L2 reps

Requirements:

- Available to work on a graveyard shift
- with BPO experience of more than 3-5 years