TECHNICAL SUPPORT CSR FOR POS SOFTWARE - NEEDED FULL TIME

We are a Point of Sale Vendor seeking a full-time Point of Sale (POS) Support Technician for our customer support team. Experience in Aloha POS software is a plus but not required.

The candidate will work directly with the support and sales teams providing technical support to our customers as well as remotely assisting with installing hardware and software in new customer locations.

Opportunities for growth for accomplished support technicians include Training and Project Management positions.

Responsibilities:

- Receive calls and provide technology support for Aloha Point of Sale products.

- Respond to incoming calls and emails in a timely manner according to department standards.

- Prioritize phone calls and emails according to severity level and follow appropriate procedure.

- Communicate effectively with customers who have varied levels of technical ability.

- Record customer interaction using our help desk software.

- Use troubleshooting strategies to help identify the customer's issues.

- Use all team resources necessary to help the customer solve their issue.

- Develop new solutions to frequently occurring problems.

- Prepare for new releases and rollouts to anticipate customer inquiries.

Qualifications::

- At least one year's experience as technical support representative/ TSR.

- Must be Customer-Service Oriented.

- Should be familiar with desktop operating systems, basic computer hardware, local area networks, and basic troubleshooting.

- Must be able to work quickly and efficiently in a fast-paced environment.

- Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.

- Possess strong analysis, critical thinking, and problem solving skills.

Please type POS TECH SUPPORT at the top of your cover letter so that we will know that you have read fully this job ad.