Full-time Phone Receptionist

One of the leading talent agencies in Australia is looking for a Full time Phone Receptionist!

What’s on the table: a healthy salary, annual bonus, and free equipment (to be provided by the company after the probationary period).

Phone Receptionist
Job Description: CS receptionist helps assist queries, books interviews and confirms said bookings via phone. Customer service receptionist works under the supervision of the Customer Service Manager.

Customer Service Receptionist | Duties and Responsibilities

The primary responsibility of a customer service receptionist for our company is to provide initial phone experience with our clientele (talents, clients, parents/guardians of child talents) with the best customer service possible. We analyzed customer service receptionist job descriptions to come up with the following list of customer service receptionist duties and responsibilities:

1. Schedule interviews for shortlisted applicants via calls.
One of the primary responsibilities for customer service receptionist is calling invited talents or parents/guardians to book in or schedule an interview time with our agents via zoom.
2. Confirmation of bookings for interviews and photoshoots as needed the day prior scheduled date.
Must ensure booked schedules have minimal to no no-shows by calling all booked talents the day before their scheduled appointment.
3. Answer inbound queue calls.
Customer service receptionist is responsible for digital communication; Answers phone calls and take messages for ---------- nds follow-up or back up emails and SMS (if necessary).
4. Provide answers on queries and immediate assistance on portals and other matters related to representation.
Customer service receptionist finds answers and provides assistance in an efficient manner.
5. Diffuse Customer Complaints
It is the responsibility of the customer service receptionist to keep a cool, calm demeanor and do everything in their power to diffuse the irate customer over initial call . Must be able to grasp issues or concerns accurately for escalation to the agents or the Customer Service Manager.

Customer Service Receptionist | Skills Required

Tenacious, empathetic, and patient, customer service receptionists are whizzes at solving problems and managing irate customers. As they spend most of their day talking to our clientele, it helps to be an extrovert and to have the “gift of gab.” Customer service receptionist also needs to have a strong grasping and a specific knowledge on the system workflow of our company to be able to provide efficient and effective ---------- is needed that the CS receptionist be able to adopt quickly to the nature of the industry and the working culture of the company.

If you fit the description, then we’d love to meet you!

Send in your applications, use the word spotlight, and we will get in touch at the soonest possible time.

Start date is in January 2022.