eCommerce Customer Support & Live Chat

Who we are

We're an e-commerce business with global ambitions! We’re in the middle of an exponential growth curve and we’re looking for fast paced, fun and energetic crew mates to join us.

If you love caffeine, eat, sleep and dream online retail, love consumer electronic devices then you’re the one for us!

This is an excellent role for an experienced and driven senior customer service tea ---------- mber with exceptional written English. You'll be working with us and serving customers across multiple websites, like ---------- and ----------

Working Arrangements:

We are building a highly autonomous, empowered remote team - so you will be working from your home office.

- You must have a good home office set-up, including a fast and reliable internet connection.
- Full time, permanent role (40 hours per week), Monday - Sunday rotational shifts across AM and PM.

Our culture is fast-paced, innovative, dynamic and fun. We offer a flexible working environment with an above average remuneration package offered to the right candidate who can add value to the business.

If these qualities sound like you, we'd love to meet you:

- Exceptional written English skills,
- Customer service skills,
- Problem-solving skills,
- Ability to prioritise and be time effective,
- Ability to be proactive and work independently,
- Interest in consumer electronic devices

Your Responsibilities:

- Deliver an amazing customer experience in a high-volume environment through live chat and email tickets
- Handle all customer queries with the goal of providing an efficient, effective resolution while delighting our customers, going above and beyond to build loyalty and advocacy
- Deliver on all team and individual KPIs, including productivity targets and CSAT metrics
- Be open to feedback and coaching as we all grow together with a continuous improvement mindset

Contact Us

If you're a passionate and ambitious individual considering yourself a Customer Support tea ---------- mber, this is the role for you. If you believe your background suits the above criteria and would like the opportunity to excel in a key role, we would like to speak with you.

Please apply with your CV and include a Cover Letter explaining why you think you’re best suited for our organisation.