Virtual Customer Service Support

Job description
• Responsible to manage all customer enquiries on our WhatsApp Business timely

• Handling of incoming orders from various medium of customers and ensure that all orders are processed efficiently and accurately

• Assist customers to process their orders and make any amendments to the order

• Handling of administrative duties such as including designing of customised cards, collating deliveries for next few days

• Handling customer complaints and feedback, to provide necessary service recovery

• Collating and sorting of delivery orders and scheduling

Requirements

• Self-driven, disciplined and self-motivated

• Good email communication skill

• Experience and knowledgeable on e-commerce (shopify, shopee, lazada, etc) will be a plus

• Proficient in Microsoft Office (Excel, Word)

• Proficient in Adobe softwares (Photoshop, illustrator) will be a plus

• Required to possess your own computer with Microsoft applications installed for the role

• Required to have stable internet

• 6 day work week