Remote IT

Job Responsibilities:

· Perform routine and regularly scheduled maintenance and monitoring tasks.
· Perform installations, integrations, configurations, upgrades, troubleshooting, and performance tuning of various software technologies from multiple vendors.
· Plan and execute server and backup updates to hardware and software.
· Support and respond to service outages impacting the company and client hardware or services.
· Support and respond to alerts across server and backup platforms.
· Perform problem resolution on server and backup platforms.
· Troubleshooting and debugging of physical and virtual systems.
· Define and document standard operating procedures for an operations team.
· Ensure user tickets and monitoring alerts are handled as per pre-defined SLAs for response time, updates and closure.
· Provide technical guidance and mentorship to teams on moderately complex issues.
· Respond to Monitoring alerts, incident tickets, and email requests handled by operations.
· Performs other duties and responsibilities as assigned.

Qualifications:

· 5 years of experience working in an enterprise Technical Support Department or Network Operation Center environment performing system administration and system security functions.
· Understanding of Microsoft server and backup management & administration.
· Understanding of Microsoft Active Directory.
· Understanding of backup and recovery standards and operations.
· Understanding of backup job creation, restarting, troubleshooting.
· Attention to detail and accuracy and ability to spot long-term trends in a production environment.
· Ability to clearly document and articulate technical issues.
· Ability to handle multiple concurrent site issues and remain calm under high-pressure situations.
· Must be reliable and dependable, self-motivated and willing to learn and contribute to building a successful team.
· Ability to work closely with peers and other operations or engineering teams.
· Enjoys a challenging yet rewarding environment.

Must-Have:

Own laptop/desktop
Internet bandwidth should be a minimum of 25mbps

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