Inside Sales Agent

The Inside Sales Agent plays a vital role within our business. You are the one looking for opportunities, growing our client database and booking our agents appointments.

Outbound Cold Calling:
- Conducting outbound cold calls to a list of prospects to determine motivation for the lead to buy or sell
- Qualifying leads on their motivation, timeline, etc and determining if the lead deserves time on our agents calendars (Basically.... is this lead worth out time or are they trash?)

Warm Prospecting:
- Calling, Responding and following up with leads who have registered on our website for information on listings.
- Determining motivation, timeline, etc and categorizing lead appropriately for future following
- Booking appointments for our agents with willing and ready leads who are ready to buy or sell now
- Following up on past leads who were not ready quite yet but are in the future.

Appointments:
- Scheduling appointments for us and our agents with quality clients via phone call, zoom or in-person
- Managing agents schedules, including sending invites and reminders

Lead Generation and Nurturing
- Generate leads through marketing campaigns such as social media campaigns, digital advertising campaigns (g Facebook ads), email campalgns, content marketing campaigns, and more
- Research companies and contacts as per target market specifications (data mining)

Client Relationship Management
- Write and launch email campaigns
- Respond to emalls, phone calls, and text messages
- Resolve customer complaints and concerns
- Update information, contact and manage contacts in our CRM
- Follow-up with leads
- Nurture relationships with leads, prospects, and customers
- Keep customers updated on the latest products to Increase sales

Database Management:
- Manage and update company databases and spreadsheets
- Update company record of customer and lead contact Information and status

Customer Service:
- Assist leads with their concerns or Inquires, offer assistance with ongoing transactions or after-sales

Lead Processing:
- Establish contact and qualify all leads
- Follow preferred seller/buyer scripts
- Probe for motivation and convert leads into appointment/lead gen/sale, eta.
- Determine if non-converted leads will go on drip campaign
- Send a follow-up email, text, or call to potential leads or existing leads
- Filter through all leads and provide an organized list of current lead status and other notes

Virtual Sales Support
- Assist customers with products or services and after-sales concerns
- Manage automated website and social media chatbots

Lead Tracking and Reporting:
- Track and make a daily report on the number of calls, conversations, and appointments made
- Make weekly and monthly reports on lead generation and conversions to measure the success rate of ISA follow-ups, and efforts
- Create a Script Library


It would be an asset to have experience in:
- Follow Up Boss CRM
- KW Command
- Ylopo
- Agent Locator