Virtual Assistant - Account Manager

We are looking for an Account Manager to join our team! Our team is fun and supportive. We like to laugh just as much as we work. We will support, train, and guide you throughout your journey with us!

This position requires knowledge of the company’s services, processes, and ---------- will act as our bridge in building strong relationships with our clients and is accountable for ensuring effectiveness of daily customer service operations.

This will be a full-time position. Applicants must be willing to work from Monday to Friday, 8am - 5pm PST.

Duties and Responsibilities:
In-charge of assisting all of our clients with their inquiries and requests
Perform onboarding calls and client check-ins to ensure that all of our clients’ concerns are addressed
Oversee customer service functions by ensuring resolution of escalated issues by utilizing expertise and available resources, sharing knowledge, understanding business needs and soliciting stakeholder feedback
Organize people, tasks and activities to yield efficient work flow
Collaborate with people at different levels within the organization to accomplish a common goal
Utilize strong written and oral communication; communicate information in a clear, well-organized, and professional manner
Maintain composure by responding calmly, quickly, professionally and decisively to the unpredictable or unexpected

Qualifications:
Must have at least 5 years of customer service experience (Chat and Phone Support)
Basic knowledge in Google Ads is a MUST
Must have excellent English communication skills
Must complete 40 hours each week using screenshot monitor app
Must be able to take direction in written, audio and visual form
Must be able to work with less supervision and adapt in fast paced environment
Can work under pressure
Must have good judgement and excellent problem solving skills


Requirements:
Must have a laptop/desktop PC
A reliable internet connection
Quiet workspace


If you’re interested, please fill up this form: ----------