Customer Service

Hello Peoples!
SmartPiece Advertising is looking for talented people to fill a variety of roles. We are looking for people who are highly motivated, self-assured, and creative, and who have experience and a desire to learn. We are looking for team players who can maintain a high level of professionalism.

Company Information

SmartPiece Advertising is a lead generation-focused digital marketing agency. Our team of experts is well-versed in the industry's intricacies, developing effective strategies for both domestic and international clients.

We generate leads for our clients through the use of digital marketing techniques such as SEO, SEM, content marketing, social media advertising, email campaigns, mobile advertising, and more.

• A minimum of one year of customer service experience is preferred; • strong communication skills (both written and verbal); • strong command of grammar; • strong critical thinking skills; and • e-commerce experience is a plus!
• Adaptable to changes in the workplace • Competitive and enjoys a fast-paced customer service environment • Reliable Internet Connection (Backup ISP required!)
• Reliable PC Operation
• Prior experience with Shopify, BigCommerce, and/or Amazon is preferred but not required.
• Knowledge of Gorgias, Zendesk, Freshdesk, Intercom, and/or G Suite is preferred but not required.
• Ability to communicate via Zoom Video, Phone, Slack, and Email is required.
• Phone, email, live chat, and SMS support are all advantageous!
• Excellent time management and organisational skills • Experience with CRM/Helpdesk Platforms and E-commerce Softwares (experience with Georgias, Zendesk, and Shopify is a plus!)

Here's an example of a typical work week:
• Represent and communicate your client's brand or company!
• Respond to customer tickets/inquiries with solution-based emails and live chat messages.
• Ability to work independently, manage time, and multitask.
• Use Slack and email to communicate with the client, team, and management on a regular basis.
• Provide your client with solutions and ideas that will improve their business and Customer Service Experience!
• Attend team meetings to check in with clients and coworkers