Customer support & Virtual Assistant

We run a eCommerce business and receive dozens of support requests through Phone Call, Zendesk and Live Chat every day.

We require someone with great customer service experience to help respond to phone calls, tickets on Zendesk and messages on Live chat. We will provide answers to the most common questions we receive. From time to time, the candidate may be required to log into our Shopify store and look up orders, make changes to orders, or provide refunds.

Ideally, this candidate has experience with ecommerce, a dropshipping business, and Shopify.

Duties include:

Answer phone calls
Live Chat with visitor of our website
Responding to and solving support tickets in ZenDesk
Solving customer problems such as a change in their order
Solving customer inquiries such as the status of their order, how long before their shipment arrives, etc
Looking up orders in Shopify / Oberlo when required
Moderating comments on Facebook posts, hiding complaints, deleting slander

Qualities needed to be successful:

Excellent English comprehension and writing ability
Courteous and compassionate customer service
Problem-solving ability
Zendesk experience

Facebook experience
Shopify experience
Experience with a dropshipping business is a plus
Other Skills: Customer Service, Customer Support, Shopify, Social Media Management, Zendesk