Outbound Verifier (OFFICE-BASED)

JOB QUALIFICATIONS
*Candidate must possess at least a Bachelor's/College Degree , any field.
*Strong communication, interpersonal, and customer-service skilla.
*Strong organizational skills, time management, customer service and problem-solving skills and the ability to work accurately
*Ability to work well independently as well as part of a team
*Ability to exercise flexibility, initiative, good judgment and discretion
*Ability to exercise good judgment and discretion in handling confidential materials and matters inside the training.
*Amenable to work on a graveyard shift.
*Required language(s): English
*At least 1 year(s) of working experience in the related field is required for this position.
*Applicants must be willing to work in Mandaluyong City.
*Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
*10 Full-Time position(s) available.

JOB RESPONSIBILITIES

• Read from scripts given.
• Greet customers warmly and ascertain problem or reason for calling.
• Collect emails from the decision makers/owners/person in charge in the IT department, so we can provide each contact with information on the MSP Consortium or get them to participate in the Comodo forum, enroll in the MSP consortium if they have time or access in front of the computer if not then we just need to have their direct emails to send the information or details about on how to enroll in the MSP.
• Weekly evaluation / progress report from the managing director and with the operations manager from the US if possible.
• Maximize calls and speak to someone who is in charge with the IT department if the person in charge or the owner is not available or busy.
• Work in a flexible way that allows changes in assignments/tasks and priorities depending upon identified needs from the company.
• Exercise good judgment and discretion in handling confidential materials and matters inside the training. Flexible in working effectively in a changing environment. Ability to adapt to changes in work environment, work assignments, and/or changes in priorities.
• Maintain productivity in a fast-paced environment undergoing organizational changes.
• Prioritize work and complete responsibilities accurately, either independently or as part of a team, under pressure of competing deadlines and with frequent interruptions, working from own initiative and/or following direction, policies, or procedures given by the supervisor/manager.
• Provide customer service in a courteous manner to, and work effectively with people at various levels within an organization and inside the company.