Software Support Specialist

Responsibilities:
1) Support users in application modules based on company-standards
2) Provide support to customers by resolving concerns and inquiries
3) Accurately provide real time support
4) Ensure adherence to quality standards
Qualifications:
? At least College level, preferably a Health related course or any equivalent studies
? Experienced in a call center environment is a plus
? Excellent verbal and written communication skills
? Proficient computer and internet application skills
? Must be pro-active and able to work with minimum supervision
? Willingness and ability to take on new challenges and develop new skills
? Ability to work independently and as a team
? Willing to work in the night shift schedule.