Ticket/Desktop Support Analytics

JOB DESCRIPTION:

Troubleshoot technology ---------- stall and maintain equipment and software.
Ask questions to pinpoint the problem.
Perform remote troubleshooting.
Maintain and upgrade equipment as needed.
Respond to ad hoc and urgent requests.
Advise executives on the best technological solutions for an organization.
Monitor the performance of a company's desktop infrastructure and provide suggestions to improve efficiency.
Test, install and set up application programs on user workstations.
Test network connections.
Train end users when new software or IT regulations arrive at a company.

QUALIFICATIONS:

Has Problem Solving Skills
Has good communication skills and collaborative
Must be flexible
Has strong understanding of computers, computer networks
Has background in IT
Has knowledge in Computer science and software engineering
Has at least 2 yrs experience as a Desktop Support
Has analytics skill