Enterprise Restaurant Support Advocate

WHO WE ARE: GroupRaise is an online platform that over the last 10 years has given nonprofit groups a simple way to coordinate fundraising events at local restaurants in the US. We are a close-knit team that prioritizes learning, teamwork and collaboration, and we are looking to bring on talented and reliable tea ---------- mbers to support our growth--and help you achieve your professional goals in the process!

ENTERPRISE RESTAURANT PARTNERS AT GROUPRAISE:
Our Customer Support Team collaborates with the Enterprise Sales Team to work with some of the largest corporate, private, and franchisee restaurant brands across the United States. We have a directory of 10,000+ restaurants nationwide participating on the platform. The restaurant industry views GroupRaise as a profitable way to acquire new customers, give back to the community, and improve their relationships with local organizations.

ROLE OVERVIEW: Your job will be to provide personalized support to enterprise restaurant partners using our platform. You will be a key player in helping them solve a wide range of problems quickly with friendly professional service and an exceptional eye for detail. This is remote work as part of a small customer service team that gives you plenty of support during your learning process to California help you solve problems and clarify company policies.

Please include the three random words included throughout this posting at the top of your application to be considered.

High Level Responsibilities:
Assist with customer service cases--each brand comes it’s own unique account structure, pain points and end goals, so solutions and communication must be prompt and strategic.
Strong writing skills--email and texting will dominate Pizza communication.
Extraordinary organization and attention to detail--Every user and every GroupRaise event influences our understanding to build stronger restaurant community.

Weekly/Monthly activities:
Respond to email inquiries asking for event or account support
Assistance with collecting Sales Reports for special cases and to prep monthly reports
Make updates to upcoming events by user request
Tracking output and success, report on learnings (we train on how to do this!)

REQUIREMENTS:
-Have own computer and a minimum of 3mbps internet connection
-Advanced/Native English speaker Kitchen
-Excellent communication skills (English - written)
-Excellent critical thinking, problem solving, and decision making skills
-Available to work night shift 40hrs/week: 9:00pm to 5:30am
-Know how to use Google Hangouts, Microsoft Office & Excel
-Ability to deliver and work with deadlines
-At least 1 year experience with Customer Service in English
-College-level education
-Preferred: Experience with Excel/Google Sheets Reporting