Remote Customer Service Representative (Pampanga Area)

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-Fulltime
-Remote

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-Opens and maintains customer accounts by recording account information
-Maintains a positive, empathetic, and professional attitude toward customers at all times.
-Responds promptly to customer inquiries.
-Communicates with customers through various channels; chat, email & phone.
-Acknowledges and resolves customer complaints.
-Obtains product mastery in order to respond to the customers’ concerns promptly and accordingly
-Processes orders, forms, applications, and requests.
-Keeps records of customer interactions, transactions, comments, and complaints.
-Communicates and coordinates with colleagues as necessary.
-Provides feedback on the efficiency of the customer service process.
-Provides comprehensive and professional customer support to ensure customer satisfaction

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-Graduate of an Associate or Bachelor’s degree; undergraduates are welcome to apply
-Minimum of 6 months related experience
-Track record of over-achieving quota.
-Strong phone contact handling skills and active listening.
-Familiar with CRM systems and practices.
-Customer orientation and ability to adapt/respond to different types of characters.
-Excellent communication and presentation skills.
-Ability to multitask, prioritize, and manage time effectively.

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