E-commerce VA For Shopee, Lazada

We are an e-commerce company with 2 warehouses(1 in Korea and 1 in Singapore). We found our company 2019 and grew our business in Singapore and expecting to expand our business to Malaysia, Indonesia and rest of South East Asia on leading marketplaces (Shopee, Lazada, Shopify etc). We are focusing on health&beauty products in shopee/lazada for now so if you know about shopee/lazada system, it will be easy for you to work with us. We have 2 VA currently and we are looking for colleagues who want to grow together with our business!

The main tasks we need completed are:
- Tracking of competitor’s pricing and make analysis reports
- List new products on our online stores in multi-platforms (This requires basic photo editing skills as well as product research skills )
- Reply 100% customer’s chat inquiries within stipulated time frame.
- Organize and follow up cases by calling or emailing e-commerce platform (eg. Refund/Return, complain, fraud )
- Management of our customer reviews, customer service recovery
- Check our ads and sales performance
- Ad-Hoc service requests with merchants, follow up
- (Preferable) Photoshop/Canva skills are a big plus

Why work for us?
- You will be our first few members and there will be high promotion chance since we are planning to expand our team.
- Performance bonus after probation period depends on personal performance.

[Job application process]
Please read our job description carefully and ONLY send us the info below.
Reply in job application title with: [Full Name], E-Commerce Admin, Dec21SG and attach your resume.

1. Short summary of no more than 6 bullet points of your previous job experience.
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2. Your expected hourly salary in PHP.
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3. Your preferred working time (Day, Time)
A:
4. What makes you applying for the role
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Please follow this format, those who do not reply in the above WILL NOT be screened.